Socially Distanced Performances - Frequently Asked Questions for Customers

Socially Distanced Performances 

FAQs

How long is the event?
Individual event running times are available on the website event listing page. Alternatively, please contact the box office on 020 8463 0100.

How do I book?
We ask all customers to book their tickets in advance either online at www.blackheathhalls.com or by phone on 020 8463 0100 (Mon – Fri 10.00 – 17.00). Tickets are not available on the door at this time.

Will I receive a physical ticket?
You will not receive a physical printed ticket, and you won’t need to collect one when you arrive at the theatre. Please print out your email confirmation or display your email confirmation to Front of House staff, who will also have a list of booker names on the door. For this reason, and to help with any subsequent track and trace requirements, please ensure that the ticket booker attends the event.

Will I be able to choose my seat?
Yes. We are selling all our events with reserved seating taking into account social distancing measures. There will be at least 1m between each group forwards, backwards and sideways.

You can purchase up to 4 tickets per transaction. If you are purchasing more than one ticket you should ensure you are attending only with someone in your household or social bubble as you will be seated together.

If you have specific access requirements, please contact the box office by phone on 020 8463 0100 (Mon – Fri 10.00 – 17.00) so that we can allocate you an appropriate seat.

Will I need to wear a face mask?
Yes. All staff and customers must wear a face mask covering their mouths and noses when within the building except for individuals who are exempt

What other safety measures will be in place for my visit?
All staff and customers must sanitise their hands at the sanitiser station on entering the building and are advised to wash hands regularly whilst in the building.

Temperature checks are in operation.

There is a one way system in place around the building and visitors are asked to respect social distancing guidelines when queuing for toilets or to enter the building.

Staggered arrival time slots will be in operation where possible to minimise any requirements to pass other customers and encourage social distancing. The further the back you are sitting, the earlier you will be asked to arrive. Order confirmation emails, and pre-concert emails will contain this information.

Seat arm rests are cleaned before and after each event, and regular cleans will be carried out on toilets and high volume surfaces such as door handles.

What happens if I arrive late?
Some of our performances may be recorded and your seats may be difficult to access without needing to pass other customers. If you arrive after the performance has started, we cannot guarantee that you will be admitted to the auditorium.

What facilities are available at Blackheath Halls?
The bar is closed, but you are welcome to bring bottles of water or soft drinks in with you to the theatre. No other drinks or food must be brought into the premises.

Toilets are open, and cleaned regularly. Access to toilets is limited to one person at a time, with socially distanced queues.

There will be no cloakroom facilities. We ask that customers bring only small bags which can remain with you at all times.

Where can I park?
The nearest car park is behind Blackheath Station. This is 5 minutes’ walk from Blackheath Halls. A map and further direction can be found here.

Customers with mobility issues are advised to contact the box office on 020 8463 0100 to discuss parking arrangements.

What happens if I am ill?
If you are displaying any Covid-19 symptoms – a temperature of 37.8 degrees Celsius or above, a new persistent cough, a loss of sense of smell or taste – please remain at home along with members of your household and isolate according to Public Health guidelines. Please inform the box office at [email protected] if you are unable to attend the event.

Temperature checks of all who enter the building will be in operation.

What should I do if I develop symptoms of COVID-19 within 7 days of attending an event?
Please follow the latest Government Guidance.

Data protection/track and trace measures
Please note we store ticket booker contact data as outlined in our privacy policy. In addition, if we are contacted by the NHS track and trace service to say that a visitor has developed symptoms, we may be required to pass on your contact details following your attendance at Blackheath Halls. For more information see the government guidelines on gov.uk

What happens if I am not able to attend in person?
Some of our performances and activities are available online, so please do check individual event listings for information on this.

Enjoy Virtual Performances

We are going to continue sharing suggestions for online listening and viewing from some of our favourite musicians and performers, so please do keep an eye on our social media platforms for updates.

Please Support Us

We would like to take this opportunity to say thank you to you all for your ongoing support. We have received some lovely messages as well as some very generous donations to date and both this support and positivity mean so much to us during these difficult times.

Blackheath Halls usually runs over 800 performances, workshops and activities every year without any core funding. We are very dependent on ticket sales, bar income and income from hiring the building, therefore navigating the Covid-19 crisis is enormously challenging for us.

We are running some online activities and occasional live events where social distancing is possible, but we are nowhere near back to our normal capacity, and we remain incredibly grateful for your support. If you are in a position to make a donation, you will be making a huge difference.

We can claim Gift Aid on your donation (where applicable) making you gift go even further. You can text 10BLACKHEATH to 70085 to donate £10 or visit our Donate Now page. If you require further information, or would like to specify how your donation should be used, please contact Development Officer, Emily Perry on [email protected]. Thank You.

 

Share this event

Latest News

We are feeling incredibly grateful that Blackheath Halls has been a recipient of some much needed funding via the second round of the Culture Recovery Fund.

Thanks to this and the continued support and ongoing donations from our generous audiences, participants and Friends, we will be in a much stronger position to cover our overheads until such a time that we can fully open our doors again to a complete season of events. 

Please Support Us

A huge thank you to everyone who has donated so far. If you are in a position to help you can text 10BLACKHEATH to 70085 and donate £10 or visit the Donate Now page of our website.

We recognise that everyone has different circumstances, and this is a difficult time for many individuals and organisations, but if you are in a position to help we would be enormously grateful. 

We will also be able to claim Gift Aid on any donations made in this way (if appropriate).

Social Distance Performances FAQs

Read the latest update with all details related to socially distant performances and how your visit to our venue will work.

Blackheath Halls Youtube Channel

If you've missed any of our online activities most are now available for viewing on our Youtube Channel do take a look.

Sign up to our mailing list

Join our mailing list and be the first to hear about all new online activities and future events

 

How to find us

Blackheath Halls
23 Lee Road
London SE3 9RQ