Ticket Purchases

Read more about Ticket Purchases

1.1 All tickets are non-refundable.

At Blackheath Halls discretion, tickets may be exchanged for another event or a credit voucher, for a handling fee of £2 per transaction up to 48 hours prior to the event/performance.

1.2 Credit vouchers and Gift Vouchers are valid for one year from the date of issue or purchase

1.3 If you wish to transfer your ticket into someone else’s name, please contact us by email or telephone at least 48 hours before the start of the event and we will do our best to accommodate the change.

1.4 Except as permitted above, your tickets may not be transferred or resold. We reserve the right to refuse entry to any bearer of a ticket if we believe their ticket has been transferred or resold in breach of this condition.

1.5 Latecomers may not be permitted.

1.6 The use of cameras and audio-visual recording equipment is strictly prohibited

2. Blackheath Halls reserve the right, in combination with any other statements or directives that may be shown on the tickets or displayed on the premises to:

  • Refuse admission of the ticket holder to the premises
  • Request the ticket holder to leave the premises and to take any appropriate measure to enforce this request
  • Make any reasonable changes to the performance/event without notice and without being liable to pay compensation or damage

3. In the event of a performance being cancelled or postponed, we will contact bookers either by email or phone to let them know the rescheduled date or to offer a refund or credit voucher.


Read more about Memberships

1. Continuous Authority Payments and Auto-Renewal for Memberships

1.1  If you choose Continuous Authority Payments (CAP), these will be taken automatically on an annual or monthly basis as requested.

1.2  If the amounts to be paid for your membership change, Blackheath Halls will notify you in advance of your payment being taken.

1.3  If we are unable to collect your payment, you will receive an automatic ‘Auto Renew’ failure email and we will assume you have cancelled your membership.

1.4 Your payment will automatically renew each year/month depending on your membership plan.

1.5  You can cancel your CAP by writing to Blackheath Halls. If you set-up CAP for monthly payments for your membership, you will not be able to cancel your CAP before the full membership period of 12 months has been taken, as you have made a commitment to pay for a membership for 1 year in monthly instalments. If you do cancel your monthly CAP before your 12 month membership period, your membership will be terminated immediately and you will not be eligible for any benefits that come with your membership. We may also have the right to remove any previous benefits that you have used under the membership benefits.