Terms & Conditions

Online
Booking for all ticketed events at Blackheath Halls can be made online via this website.

By Phone
Box Office available on 020 8463 0100
Mon – Fri,  10am – 5pm and for weekend and evening performances

In Person
Tickets can be purchased during our opening hours Mon – Fri, 10am-5pm and at weekend and evening performances

Booking fees
A booking fee of £2 per transaction will apply for all tickets purchased by phone or online. There are no booking fees for Blackheath Halls Friends, and Patrons. More about memberships 

Tickets on the night
Tickets are sometimes available on the door at the venue on the night of a performance. Please arrive early to avoid disappointment.

Free tickets
Please note that our free events are popular and may be oversubscribed. Free tickets are usually available at the door but when free events are listed as ticketed we recommend booking in advance to ensure a seat

Ticket prices vary, please see individual performance listings. Concession rates are available where indicated (ID must be shown).

Concession rates are available for:

• young people under the age of 18
• people aged 60 plus
• students
• those in receipt of unemployment benefits
• those in receipt of disability benefits (who are also entitled to a free companion ticket)

A booking fee of £2 per transaction will apply for all tickets purchased by phone or online. There are no booking fees for Blackheath Halls Friends, and Patrons. More about memberships 

Concessions
Concessionary ticket prices are available to Under 18s, full-time students, over 60s, benefit recipients (Jobseekers Allowance, Income Support and Pension Credit), MU members and Lewisham Card holders. Please bring your identification with you when you purchase your ticket/s.

Students
If you are a student you can are entitled to discounted tickets for selected events throughout the year.

Group discounts
Make the most of our group bookings scheme, with savings of 10% on tickets for groups of 10-19 people and 20% for groups of 20 or more.

Offer excludes some performances and concessionary offers may not be combined.

Tickets may be exchanged for another event at Blackheath Halls or for a credit voucher at a handling fee of £2 per transaction up to 48 hours prior to the event/performance. All tickets are non-refundable.

All discounts are subject to availability and cannot be combined.

• Credit vouchers and Gift Vouchers are valid for one year from the date of issue or purchase
• The right is reserved to substitute artists and to vary programmes where necessary

If you wish to transfer your ticket into someone else’s name, please contact us by email or telephone at least 24 hours before the start of the event and we will do our best to accommodate the change.

Except as permitted above, your tickets may not be transferred or resold. We reserve the right to refuse entry to any bearer of a ticket if we believe their ticket has been transferred or resold in breach of this condition.

In the event of a performance being cancelled or postponed, we will contact all bookers either by email or phone to let them know the rescheduled date or to offer a refund or credit voucher.

Please note that booking and postal charges are non-refundable.

Tickets need to be booked for all children aged 2 and over.

Any children under this age do not require a ticket but must be seated on the lap of any accompanying adult.

Blackheath Halls is committed to making your visit easy and enjoyable. Where possible we operate a family friendly and fully accessible venue with baby change facilities, lift and accessible toilets. Please read through our Accessibility Statement for full details of the facilities on offer and to assist in planning your visit.

Wheelchair users  – The venue is fully accessible for customers with reduced mobility.

Visually impaired customers  – Guide dogs are welcome.

We offer discounts and complimentary access assistant tickets (subject to availability)

Access arrangements – please call 020 8463 0100 or email [email protected] before your visit so we can best accommodate your needs and to discuss any car parking requirements, subject to availability.